05/19/2012
09:06 PM
Great location
TripAdvisor traveler rating: 4 of 5 stars
Great manager made the stay much better. The rooms are fine - but the location is king! Push for an upgrade as the average room is just for sleeping & no bath if that is important. I liked the free...
05/19/2012
02:47 PM
Nice clean hotel with friendly service
TripAdvisor traveler rating: 4 of 5 stars
We had a non-smoking room on the 31st floor. The room was clean and the bed very comfortable but paying an extra $25.00 for a high floor wasn't worth it. We had a room overlooking grand central but...
05/18/2012
08:56 PM
Grand Hyatt Gala
TripAdvisor traveler rating: 4 of 5 stars
I had a non-smoking king room in the corner of the 26th floor. It was a beautiful room with a nice sized shower. The room was very attractive and clean. It had a sitting area and a nice sized flat...
05/18/2012
01:46 PM
Location, location, location!
TripAdvisor traveler rating: 4 of 5 stars
Overall a very nice experience! Smooth and friendly check-in, excellent service and best of all an amazing location. Easy walk to 5th Ave, Central Park, Times Square, Bryant Park etc. Very nice touch...
05/16/2012
12:47 PM
Fabulous Service, Excellent Location!!!!!
TripAdvisor traveler rating: 5 of 5 stars
I still cant believe this hotel came within our budget for a 4* midtown hotel. Excellent Service, Location above Grand Central Station and across the road from your companies offering airport...
05/18/2012
11:45 AM
Owner response
TripAdvisor traveler rating: 0 of 5 stars
Dear LovelyLou5,
I am so glad you had an enjoyable stay with us! We really appreciate your kind review and I am happy to hear you enjoyed your modern guestroom. Thank you for the sweet note about...
05/15/2012
05:39 PM
Very Good, well located and renewed
TripAdvisor traveler rating: 4 of 5 stars
I use to go to this hotel for business when traveling to NYC. After the recent renewal process, the hotel is much more comfortable, the lobby is nice, rooms are comfortable and the beds are very good,...
05/15/2012
01:04 PM
City break with family
TripAdvisor traveler rating: 5 of 5 stars
This hotel is in an excellent location in Midtown Manhatten, right next door to grand central station. Rooms are fairly spacious for New York and the beds are huge and so comfy. Great in house...
05/18/2012
11:55 AM
Owner response
TripAdvisor traveler rating: 0 of 5 stars
Dear Karin56_12,
Thank you for your feedback! We appreciate you taking the time to share your experience. We are please you enjoyed our location, guestrooms, and 24 hour grab and go venue, Market....
05/15/2012
08:39 AM
Beware of Fraud.
TripAdvisor traveler rating: 1 of 5 stars
I've had to cancel two credit cards since making an online reservation at this hotel. After changing my reservation without consulting me and making a series of fraudulent charges on my card, they...
05/18/2012
12:09 PM
Owner response
TripAdvisor traveler rating: 0 of 5 stars
Dear battleben,
I sincerely apologize for the inconvenience that you experienced. Please know that this was an honest mistake and once it was brought to our attention we worked through all the...
05/14/2012
02:52 PM
Beautiful until you get to the room
TripAdvisor traveler rating: 2 of 5 stars
I stayed at this hotel recently and was disappointed to say the least. It wasn't so much the aesthetics of the place, because this definitely is a 'grand' hotel. Sweeping lobby, lavish decorations and...
05/18/2012
10:30 AM
Owner response
TripAdvisor traveler rating: 0 of 5 stars
Dear MaryAnne L,
On behalf of the Grand Hyatt New York, I sincerely apologize for your recent stay with us. The condition of your guestroom is unacceptable and there is no excuse for that. If you...
05/14/2012
11:22 AM
Good hotel - with some draw backs
TripAdvisor traveler rating: 3 of 5 stars
I stayed at the Grand Hyatt for 11 nights. Let's start with the good things:
- The location is great. Grand Central Station is right next door.
- The lobby of the hotel is wonderful, a real treat...